Description
After upgrading the Cloud Services Appliance to the version 4.2, accessing to the web interface, opening the Remote assistance page and clicking on the Install now button doesn't work anymore.
The possible error messages are:
- The webpage cannot be found
- 404 Not Found. Path unresolvable
Solution
Access to your CSA with an SSH client.
If your are using a Windows system, you can download Putty form the follwing website: http://www.putty.org/
After having had access to the console, get the super user rights with the command "sudo su"
Go to the following directory: /usr/LANDesk/broker/webroot/client/LDSupport
List the content of the directory, you should see some executables files, one of them have to be names <public URL of the gatweay>.exe
If not, copy one of the existing executable files creating one withe name expected.
In the screenshot reported, the public hostname of the Cloud Services Appliance is ldcsa.lab.com.
